asked questions

Below are some of the questions we are commonly asked.

If you don’t see an answer to your question here please get in touch.

Nellie the Energy Elephant has a question

🖥 Account setup

We offer a completely free trial so that you can see if the platform meets your requirements before making any financial commitment.

Before you begin, have some original bills (PDF, CSV, Excel, XML) from your energy or water supplier ready to upload, so that you can straight away begin to see how EnergyElephant can help you manage your operations.

Once you have some bills to hand, simply sign up to begin your free trial.

Nope! We typically encourage having a few user logins on your EnergyElephant account and this is unlimited (*within reason). You can also add consultants from other companies that may need access to your account.

In the interest of security, it is important that you give your personnel the correct permission-levels for accessing your EnergyElephant account and also delete users when they no longer require access to your account.

*Please note that our fair usage policy applies to those plans offering unlimited seats.

Absolutely! We allow as much historical data as you require to be added to any EnergyElephant account (within reason).

In fact, we can also provide free transition support to help move your organization from an existing legacy system over to EnergyElephant quickly and seamlessly with our expert customer support team.

📉 Analytics

EnergyElephant can handle building, vehicle and unmetered energy data. It can also handle scope 3 sustainability data, water data and waste data.

Some examples are listed below.

  • Electricity
  • Natural gas
  • Oil
  • Propane
  • LPG
  • Biomass
  • Solar (PV)
  • Interval data (QH / HH)
  • Green Button data
  • Gasoline
  • Petrol
  • Diesel
  • Fuel cards
  • Electric vehicles
Scope 3 & other data
  • Water
  • Waste
  • Airline flights
  • Data centre energy
  • Other Scope 3 data

Degree day analysis uses historical weather information to analyze your thermal energy usage. The thermal energy source is automatically detected based on data submitted and shown in the graph title. In many cases the main thermal energy source is Gas(sometimes referred to as Natural Gas). In most other cases the thermal energy source should be Night Rate Electricity or Heating Oil. If you are using Day Rate Electricity as your thermal energy source then you are probably paying too much for your heating.

During normal usage you should expect to use a certain number of kilowatt hours [kWhs] for each degree day. The amount used will vary depending on the building size, occupancy, and insulation characteristics. If you notice unusual spikes in the graph, then it may be that the heating was on when not required. We find this most commonly occurs in May (the heating is left on) and in September (the heating is turned back on irrespective of the weather).

If you disable your thermal source [e.g Gas] at the top of the page then you can view the thermal characteristics of other energy sources.

We currently remove the baseline usage based on the average usage during June, July and August. This is to account for non heating energy uses such as water-heating and cooking.

🤔 Other questions

Yes. Simply contact our sales team, explain your procurement process and we will be happy to share our template guide to help you define your requirements.

The estimate of your next bill for a particular meter is calculated by looking at your usage in recent months. Submitting a recent meter reading will improve the accuracy of the bill total calculation by providing EnergyElephant with more up-to-date information.

You can use our App to submit a recent meter reading

If you have not uploaded a recent bill then the total will show our estimate of how much is owed since your last uploaded bill.

The billing period shown is approximate.