Frequently Asked Questions

Got a Question? We hopefully have the Answer

How is EnergyElephant able to help our business reduce energy?


Why is it so difficult to understand your energy bills and motivate staff to reduce energy waste, and yet most staff when asked want to help reduce their environmental impact? Well EnergyElephant is here to fix all that! We believe all businesses want to use energy efficiently and to reduce their environmental impact, they just need to be shown how easily it can be done. We do this through our smart energy analysis system.

How does it work

You send us your energy data. We analyze it. We send you the key insights, such as when do you use most energy, how seasonal is your usage, what percentage of energy is for thermal uses, what is your split between standing and variable charges. You act on the insights to reduce energy waste and become more energy efficient.

What is the 3C+ system

3C+ is a software-as-a-service solution. The ‘3Cs’ represents the cost, carbon and consumption elements of energy use, with the ‘+’ representing the secret sauce of the system, namely creating competition and community behaviour changes.

How do I give you my energy data

We're all about making this as simple as possible, that is why we have created a number of simple to use options for getting your energy data to us. You can either upload your e-bill by dragging and dropping them into our drag-and-drop system, select and upload them or if easier just pop them in an email and send them to us at

What is a virtual energy audit / assessment?

A virtual energy assessment involves no physical visit to the building being assessed. EnergyElephant carries out all its energy assessments using the data available through your energy bills and by supplementing it with meter readings via your smart phone. It really is that simple.

How do I submit a meter reading (electricity and gas meters)

If you have a smart phone, you can use the EnergyElephant App to quickly and easily take a photo of your current meter reading and submit it to us. We will email you your up-to-date meter reading and can link with your meter system operator to make sure the meter reading is used to make sure your energy bills are accurate and you only pay for what you use.


Can you provide our Display Energy Certificate (DEC)?

From the 9th January 2013 publicly and privately owned buildings over 500m2, frequently visited by the public, are required to exhibit a DEC, in a prominent place, clearly visible to the public. The DEC is intended to encourage public authorities to adopt environmentally responsible and efficient use of energy in buildings. Display Energy Certificates are based on primary energy use and should be confused with actual metered energy use in the building. This means that if a building uses 100 kWh/m2 on its DEC and it 1000 m2, its bills will not add up to 100,000 kWh per year. In fact the billed energy use will usually be less than half the energy certificate level shown.


How can we help with CSO energy return?

The Business Energy Use Survey is an annual survey jointly conducted by the Central Statistics Office (CSO) and the Sustainable Energy Authority of Ireland (SEAI) collecting information about energy use by business in Ireland under regulation (EC) No. 1099/2008 of the European Parliament and the Council of 22 October 2008. This form can be confusing and time consuming to complete. Using your EnergyElephant account for the given year, most businesses can quickly and easily complete the return saving you time and money. For further information please see

How can we help with the Sustainable Energy Authority of Ireland (SEAI) public sector annual return?

Since 1st January 2011 all public sector bodies are required to report annually on their energy usage and actions taken to reduce consumption – in accordance with S.I. 426 of 2014 (and previously with S.I. 542 of 2009). The Public Sector has been set a verifiable energy-efficiency savings target of 33%. This target requires senior management commitment and the involvement of all employees. The online monitoring and verification system can be confusing and time consuming to complete. Using your EnergyElephant account for the given year, most businesses can quickly and easily complete the return saving you time and money. Data we provide includes your Electricity & Gas Meter Point Reference Numbers(MPRN), total costs, oil consumption totals and other useful data. You can even include the use of EnergyElephant energy management system in your list of energy saving projects. We can also provide ad-hoc assistance on selection of activity metrics and baseline periods. For further information please see SEAI Reporting

How do I get a meter key

If you do not have a meter key to open your electricity meter box you can apply for a free one by emailing (Ireland only) or for a gas meter box you can apply for a free one here (Ireland only).

There is a lot of confusion around energy terminology.

These pages explain some of the main concepts behind Energy Elephant.