Categories: Customer success Full time
Location: Remote (reporting to Dublin office)
At EnergyElephant our mission is to help organizations make better energy and sustainability decisions using their data. We help organizations create, store, organize and analyse their energy and sustainability information from across the world.
Our platform focuses on automating data collection, analysis and reporting so users can focus their time on getting results and meeting targets such as getting to net zero.
We are a fully remote team but we also support flexible work in shared office spaces if required as well as team meetups. We would love to hear from you if you would like to join our herd.
We are looking for a Customer Support Lead who will focus on supporting people in getting the best out of using EnergyElephant and always put our customers first. You will be joining a multi-talented team of committed problem solvers who are passionate about getting our planet back on track when it comes to a sustainable, safe future for us and for future generations.
We want a passionate, adaptable, self-motivated and preferably experienced Customer Support Lead with a strong knowledge of energy / low carbon / sustainability systems to join us and grow with our company. You will lead the customer support team on engaging with users queries through our helpdesk system, directing queries to the appropriate team members, assisting with on-boarding new users and generally proactively helping our users make better energy and sustainability decisions using their data. You will be getting in at the ground floor level with the opportunity to learn, lead and expand your responsibilities as your career develops with us.
Your responsibilities will include inter alia:
To apply for this role please send your CV and cover letter to email@example.com, including the reference CSE-291121 in the subject line.
EnergyElephant is an equal-opportunity employer that values diversity and inclusion and looks for applicants who understand, embrace and thrive in a multicultural world.